Meet the team at Serra Volkswagen of Traverse City
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Mike Sova
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (184 ratings, 124 reviews)
Hi! I'm Michael Sova, and I would like to welcome you to the Serra Traverse City website. As a sales consultant for the dealership, you can rely on me for quality customer service. I take the time to ...
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Mary Chesney
Payroll and Benefits Administrator
Department: Administration & Business Office
As a recent graduate of Grand Valley State University, I'm excited to join the Serra Traverse City team as a Payroll and Benefits Administrator. With a background in full-cycle recruiting, I'm eager t...
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Carl Lyons
Audi, Cadillac, Subaru, Volkswagen, Volvo Service Manager
Department: Management Team
Working in the auto industry for 30 years has taught me a lot, and I bring that experience into the dealership each day. My team can depend on me for the training, motivation, and assistance they need...
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Anna Iwaniw
Transportation Supervisor
Department: Transportation Department
Hello and welcome to Serra Traverse City. I'm a Transportation Supervisor with five years of experience. I hold degrees from both Grace Bible College and Davenport University. Outside of work I enjoy...
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Chris Brown
Business Manager
Department: Finance & Insurance
Thank you for choosing Serra Traverse City to handle your vehicle needs! We take pride in providing exceptional service to every customer who drives on our lot and walks through our dealership doors. ...
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Susan Freshour
Customer Advocate
Department: Business Development Representatives (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Steve Flynn
Audi, Cadillac, Subaru, Volkswagen, Volvo & Toyota Parts Manager
Department: Management Team
Since June of 1999, I have worked in this industry, providing great service to all of my customers. Proud of the amazing crew that I work with here at Serra Traverse City; we are more than colleagues,...
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Aaron Lehn
Collision Body & Paint Manager
Department: Management Team
I joined the auto industry over ten years ago, and have enjoyed working in the body shop department. Before that, I served in the US Navy for almost five years. As a Body Shop Manager at Serra Travers...
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Michelle Smith-ronk
Recruiter/Compliance
Department: Administration & Business Office
As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My charact...
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Michelle Rayner
Customer Advocate
Department: Business Development Representatives (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...
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Adam Handwerk
Volkswagen Sales Manager
Department: Management Team
I was born and raised in Petoskey, graduated from Ferris State with a Bachelor's Degree in Automotive Management. I have been in the auto industry since May of 2005. I enjoy meeting new people everyda...
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Steve Sizeland
Audi, Cadillac, Subaru, Volkswagen, Volvo Service Manager
Department: Management Team
I bring 30 years of experience into the dealership with me each day. Known amongst the Traverse City auto industry for being a hard worker and someone who enjoys life. I’m sympathetic to the needs of ...
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Kristina Clark
Office Administrator
Department: Collision Center
Welcome! As Collision Center Office Administrator, I’m here to help. No one likes dealing with damage to their vehicle, but we aim to deliver a seamless experience from the moment you enter our shop...
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Dijon Dohm
Business Manager
Department: Finance & Insurance
New to the auto industry, but I understand the importance of hard work and great customer service. I take the time and listen to the needs and wants of my customers, doing my best to give them a 5-sta...
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Lydia Loveland
Customer Advocate
Department: Business Development Representatives (BDC)
I’m a Customer Advocate here at Serra Traverse City. I’m originally from Traverse City, and while I haven’t had kids yet, it's always been my dream to adopt or foster children. I want to give them a l...
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John Fyfe
Volkswagen Service Advisor
Department: Service
Rating: 4.9 / 5 (3350 ratings, 2138 reviews)
My motto is: “Customer service is everything!” I take pride in being an honest person who can get along with just about anyone. Proud of the high customer service marks I have received throughout my 3...
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Andy Silny
Parts Advisor
Department: Parts
I’m proud of being able to supply the right part to the technician team that completes repairs for our customers. I know how to work quickly and efficiently to get our customers out as fast as possibl...
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Jeff Somes
Business Manager
Department: Finance & Insurance
Hi! I’m Jeff Somes and I would like to welcome you to Serra Traverse City! It brings me so much joy to be a part of the Serra organization and having the opportunity to work with customers from all wa...
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Steven Hull
Estimator
Department: Collision Center
Hello and welcome! As estimator for the dealership, I’m proud to be part of the team helping customers have the best experience possible. Before entering the automotive industry, I spent twenty year...
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Connie Walter
Customer Advocate
Department: Business Development Representatives (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse...
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Jakob Russell
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (165 ratings, 114 reviews)
I grew up in Traverse City. After high school, I moved away and have been itching to get back up to northern Michigan ever since. So naturally, I am thrilled to be back up here with Serra Traverse Cit...
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Ben Terpstra
Parts Advisor
Department: Collision Center
I have one motto: "Do it right the first time." Customers can depend on me to do just that, while providing friendly and accurate service. I strive to exceed their expectations. Since joining the auto...
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Bill Whitmore
Assistant Parts Manager
Department: Parts
Love working in the auto industry; it’s been 5 years since I joined this business. Some of my special skills include building computers and working on cars. I’m a Volvo nut. When it comes to our custo...
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Jeffrey Walgrave
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (270 ratings, 195 reviews)
Welcome to Serra Traverse City! As a valued guest, you can count on me for a down-to-earth experience, transparency, and informative buying process. Honesty is paramount, and being clear with my custo...
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Richard Sika
Wholesale Parts Advisor
Department: Parts
I was born and raised in Traverse City, starting my career in the Parts Department of Traverse Motors back in 1981. I spent ten years selling Toyota and Volkswagen parts, then switched to Grand Traver...
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Brandon Suzawith
Wholesale Parts Advisor
Department: Parts
I’m originally from Green Bay and I attended the Northeast Wisconsin Technical College. I started in Parts Sales, then moved to Shipping and Receiving, then to work at the Body Shop as a collision est...
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Sam Lederer
Shipping and Receiving
Department: Parts
Hello! My name’s Sam Lederer, and I joined Serra Traverse City in December 2017. I am known for being the “introvert” of the group. However, I go above and beyond for my customers and never waste thei...
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Garthe Alderman
Audi Service Advisor
Rating: 5.0 / 5 (2951 ratings, 1928 reviews)
Good service begins and ends with the customer. At Serra Traverse City, we value every guest and make it a priority to exceed their expectations. Since joining the auto industry over 10 years ago, my ...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Sue Korson
HR Director / Business Office Manager
Department: Management Team
Hi! I'm Sue Korson, and I would like to welcome you to Serra Traverse City. It feels great to work for a fantastic company and be able to help many amazing people. Although I am new to the car busines...
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Brenda Smith
Warranty Administration
Department: Service
My 3.5 years in Warranty Administration at Serra Traverse City have been a rewarding journey. As a dedicated professional, I strive to provide exceptional customer service and ensure the seamless reso...
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Dan Korte
Fixed Operations Director
Department: Management Team
Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team...
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Tyler Bridson
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (106 ratings, 76 reviews)
Please stop by and ask for Tyler Bridson so I can provide the excellent service you need in your search for a new vehicle! Going above and beyond your expectations is what I’ll do from beginning to en...
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Sean Buchinger
Sales Consultant
Department: Sales
I'm a sales consultant at Serra Traverse City with eight months of experience. I graduated from Frankenmuth High School. I'm passionate about helping people find the perfect vehicle – making the pro...
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Dominik Carnes
Parts Advisor
Department: Parts
Hi, I'm a Parts Advisor at Serra Traverse City, celebrating my first year here. I'm from Traverse City and a proud graduate of Traverse City West. Go Titans and Lions! I enjoy helping customers sol...
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Lauren Piedmonte
Customer Advocate
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...