About John
My motto is: “Customer service is everything!” I take pride in being an honest person who can get along with just about anyone. Proud of the high customer service marks I have received throughout my 30+ year career in the auto industry. I started working for my father, and have continued to thrive in this business. I attended Hart High School and the Masters College. Outside of the dealership, I love to spend time with my wife, Patti, and my 3 amazing children. My hobbies and interests include basketball, writing music, traveling, and watching sports – go Lakers!
Customer rating
4.9 / 5 based on 3578 ratings (2304 written reviews)
Recent reviews
Exceptional customer service as always. Friendly and professional.
— Joseph E. ,
Very Good
— Diane B. ,
Absolutely fantastic service in a fun and friendly environment. Thanks
— Steven M. ,
He made me comfortable, explained well what the problem was (which was me not knowing how to operate the car's heating system). Just a nice, personable man.
— Martha D. ,
John is always great work with as he is knowledgeable, professional and prompt!
— Damian L. ,
John provides helpful and friendly service. Kept me informed of what was going on with my car, and checked my car in and back on the road quickly.
— Sarah H. ,
Great!
— Daniel S. ,
John kept me informed of my cars progress as I waited.
— Janice S. ,
I arrived a bit early before dealership opened. John was considerate and friendly allowing me to pull in and get settled. He kept me informed on the tech’s progress throughout. Serra does such a great job training their staff to meet customer service satisfaction!!
— Colleen Ann H. ,
Excellent. John really does a great job during the entire process. I usually wait for the work to be done and John keeps me updated on the progress and makes sure my questions and concerns are satisfied.
— Timothy L. ,